/ customer-service

Service Protection Plan

Last week I found out there was a $4 charge on my bill under the TV category titled the “Service Protection Plan.” The Comcast site on seemed to be related to maintenance of wiring. That seemed wrong because it seemed to me that sending someone out to investigate wiring issues is something that I absorb in my monthly service fee. Turns out I was wrong. I can either pay $4/mo or pay $60 per visit.

What a farce.

At some point there’s going to be a startup that starts eating the lunch of companies like Comcast. I don’t know what their tech will be or how they’ll get around the current local monopolies that are in place for cable and phone companies. But I do know what it will be that differentiates them from the old guard.

They’ll understand customer service.

End of song.